To contact us by email please send email to: death @ woksprint . com.
Returns & Refunds
Under normal circumstances we do not accept returns. Some of our stock is either old enough to be collectible and sold as is, or is handmade and is sold as is. This presents an issue when someone buys the item and decides they don’t want it because it’s not as new as they wanted. Or they didn’t like the songs. Or the words. Or their dog, cat, significant other.
We also do not offer refunds under normal circumstances for much the same reason. We most especially do not offer refunds if your country is taxing you to get our item. We appreciate your business, we truly do, but we also appreciate being able to pay our bills.
Should an item qualify for return, we will offer an exchange if possible. Accepted returns can be mailed to us with postage paid by you. From there we will gladly work to make things right.
If you do feel you deserve a return or refund, please contact us.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at death @ woksprint. com.
Shipment Information
We process orders Thurday to Sunday every week, except on holidays or when we’re out of town. We use USPS as our carrier and can deliver to the United States, Canada, France, Germany, and the UK.
We allow ourselves 5 days to process your order (although we try to go faster than that). Delivery times depend on the courier.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Privacy
We have absolutely no interest in hoarding and/or selling your information to anyone. By information we mean the whole kit and kaboodle: any icons, contact information, uploaded media (unless you’re an artist whose files you’re selling for download through us), whatever. That’s just too much work, and besides your privacy is considered a private matter for reasons. Your information is safe with us. In fact, we even comb our old user accounts and purge them on occasion because there’s no reason for us to have that information if the customer isn’t coming back.
Payment Methods
Paypal is our primary payment service provider. With Paypal you can pay using your paypal account, a credit or debit card, or by personal check.
You can also send us a personal check. Or a money order – both of these must be in United States currency. We actually simply prefer U.S. currency. When you shop with us in person, we encourage cash – you know, that stuff actually sanctioned by the U.S. government that’s printed every year. That stuff.
Billing terms
You will be billed only upon completion of your order.
There are times the system ‘hiccups’ and will show our order cancelled. If that happens but we show the payment having gone through successfully with Paypal, we will treat the order as completed and verified.
If you did indeed wish to cancel and went through the payment process, we encourage you to contact us using the form link provided above.